Help Center

Help Center

Frequently Asked Questions

Will I get confirmation of my order?

I placed my order but did not receive a confirmation email. Why?

What happens after I receive my order confirmation?

Why do you need my phone number?

Is it safe to buy online through your website?

Where do you deliver?

Do you deliver outside of the United Kingdom?

Do you offer bespoke size safes?

I’ve got underfloor heating, is it possible to fix the safe securely?

I have lost the keys to my safe. Is it possible to get a replacement?

Is it possible to get a safe with the door hinge on the left instead of the right?

What happens if I lose a key to my safe?

What do I do if a biometric locking safe doesn't recognise my fingerprint?

Please can you explain how the safes are installed?

Is there a back up key if the battery goes flat?

If a digital lock fails, is it possible to obtain an override key?

How do I enter the safe if the electronic keypad fails or is damaged/unusable after a fire?

Please could you provide a few examples of safes ideal for storing jewellery?

Please could you provide a few examples of safes ideal for storing medication?